Tag Archives: Customer Relations

Not Just Any Old Warehouse

It wasn’t enough for Ricky Choi, the co-founder of the clothing company Nice Laundry, to make high-quality socks, underwear and lounge attire. He wanted to deliver those goods in sturdy, chic packages, something his customers would appreciate and remember. In its first years, Nice Laundry, a direct-to-consumer brand, hired a …

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Attention, Passengers: Someone Is Skipping the Line at Your Gate

Every airline traveler has been there. The boarding process begins, and the gate is swarmed with passengers before their zones have been called. They’re popularly known as “gate lice” and, despite being shamed and mocked in popular culture, U.S. airports are still experiencing outbreaks. Enter American Airlines, which recently announced …

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What’s on the Menu? These Restaurants Aren’t Telling.

There are several bits of information you might wish to know before going to a restaurant. For example: When does it open? What can you eat there, and how much does it cost? These are just the sort of details that appear on a restaurant’s website, traditionally a digital repository …

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